Questions & Answers
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+1546232784
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop
Orders from the Online Shop enjoy free delivery charges.
How long will delivery take?
Delivery to developed regions such as Europe and North America generally takes 5-15 business days, with slightly longer times for other regions. Please refer to our shipping policy for more details.
What exactly happens after ordering?
After ordering, our team processes your request promptly. We prepare your items for shipment, ensuring they meet our quality standards. Once packaged, your order is dispatched for delivery to your specified address.
Where can I view my sales receipt?
You can view your sales receipt in your account dashboard under the “Order History” or “My Orders” section.
How do I add a gift receipt to an order?
You can add a gift receipt to your order by selecting the option during checkout. This option is typically available in the additional notes or special instructions section on the checkout page.
How long do I have to return an order?
You have 30 days from receipt to return an order.
Payment Information
How is the recipient reimbursed?
The recipient is reimbursed using the original payment method or provided with store credit, depending on the return policy
Can I be reimbursed through the original payment method?
Yes, you can be reimbursed through the original payment method used for the purchase.
Can the country receiving the shipment be different than the country of purchase?
Yes, it’s possible for the country receiving the shipment to be different from the country of purchase. This flexibility allows for international shipping to various destinations worldwide.
How can I return an item?
Please email our customer service team for instructions on how to proceed with your return and exchange, including our return guide.
Will I receive the same product that I see in the picture?
We strive to ensure that the product you receive matches the image displayed. However, slight variations may occur due to factors such as lighting and screen resolution.
Will you restock items indicated as “out of stock?”
We regularly restock items that are indicated as ‘out of stock.’ Please check back periodically or sign up for notifications to be informed when the item becomes available again.
Orders and Returns
Delivery charges for orders from the Online Shop?
For orders from the Online Shop, delivery charges are waived.
How long will delivery take?
Delivery times typically range from 5 to 15 business days for developed regions like Europe and North America, and slightly longer for other regions. Please refer to our shipping policy for more details.
What exactly happens after ordering?
After placing your order, we begin processing it promptly. This includes verifying the details, preparing your items for shipment, and ensuring they meet our quality standards. Once packaged, your order is then dispatched for delivery to your specified address.
How long does the delivery take and how much does it cost?
Delivery times typically range from 5 to 15 business days for developed regions like Europe and North America, with slightly longer times for other regions. As for costs, please refer to our shipping policy for detailed information.
Which browser is best to use the site?
The site is compatible with most major browsers. For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge.
How do I subscribe to the newsletter?
To subscribe to our newsletter, please follow these steps:
- Visit our website and scroll to the bottom of the homepage.
- Look for the section labeled “Newsletter” or “Subscribe.”
- Enter your email address in the provided field.
- Click on the “Subscribe” or “Sign Up” button to complete the subscription process.
You may also find an option to subscribe during the checkout process or in your account settings if you have an existing account with us.